F9 COMMUNITY TERMS

1. What these terms cover

They govern participation in the FASE NUEVE F9 Community: product reviews, questions, photos and videos, “Was this helpful?” votes, reports, the verified review bonus and F9 Creator Rewards. They apply together with the Terms and conditions, the Privacy policy and the F9 Balance Terms.

2. Reviews

• Only customers who bought the product at FASE NUEVE with an approved payment can review it (✓ VERIFIED PURCHASE). Priority Reservations and pre-orders do not qualify.
• One review per customer and product, with the rating you choose from 1 to 5 stars.
• It must be based on your real experience. Fake, paid or third-party reviews, or reviews of products you did not use, are not allowed.
• FASE NUEVE does not edit your text: it only decides whether it is published under these rules. An opinion is never rejected for being negative.

3. Allowed and not allowed content

We do not publish targeted insults, threats, hate speech, harassment, sexual content, graphic violence, personal data (yours or others'), external links, unauthorized advertising, spam or duplicate content. Mild profanity may be shown masked. When text is masked, we keep the original only for moderation.

4. Photos and videos

Only allowed formats (JPG, PNG, WebP, AVIF, MP4 and WebM) within the published size limits are accepted. Before storing photos we remove location (GPS) and camera data. All photos and videos are reviewed before publishing. A public image can be captured by third parties; we apply measures to reduce misuse, but we cannot fully prevent it.

5. Usage license

You keep ownership of your content. By publishing it you grant us a free, non-exclusive and limited license to display it in the FASE NUEVE store next to the product, with your first name and last-name initial. Any other use (for example on social media or advertising) requires your express authorization. You can request removal of your content at any time.

6. Intellectual property

Only publish content that is yours or that you have the right to use. Do not upload third-party photos, videos, music or brands without authorization.

7. Moderation

We review content automatically and by people. Every decision (approve, reject, hide, restore or escalate) is logged with a reason, date and person responsible. If you believe a decision is wrong, contact us through Support.

8. Verified review bonus

• When active, once a review of a verified purchase with an approved payment is published you receive the bonus shown on the F9 Community page in promotional F9 Balance, with the validity shown there.
• The bonus NEVER depends on the rating, on the comment being positive, on recommending FASE NUEVE or on deleting a negative review.
• It is delivered once per customer and product. Delivery of the order may be required.
• Every review that received a bonus is publicly labeled “Incentivized review”.
• Promotional F9 Balance is not money, cannot be transferred or exchanged for cash, and expires.

9. F9 Creator Rewards

• It is an optional promotional benefit. It is not employment, an employment relationship, a salary, an investment or guaranteed income.
• You must clearly state in your post that you may receive a benefit from FASE NUEVE.
• Content must reflect your real experience and cannot be misleading.
• We review every post; the bonus, if approved, is delivered in promotional F9 Balance with an expiry date. Statuses: IN REVIEW, APPROVED, REJECTED and BONUS DELIVERED.

10. Fraud and abuse

If we detect fake reviews, multiple accounts, simulated purchases or any manipulation, we may reject the content, withhold the bonus and, if already delivered, record a compensating F9 Balance entry with its reason. Accounting records are never deleted.

11. Reports and content removal

Any signed-in customer can report a review or question. A report does not hide the content automatically: a person reviews it. You can request removal of your own content through Support.

12. Privacy

We process your data under the Privacy policy and Colombian Law 1581 of 2012. In the store we only show your first name and last-name initial; never your email, phone or address.

13. Your consumer rights

These terms do not limit the rights granted to you by Colombian consumer protection law (Law 1480 of 2011), including warranty and the right to freely express your opinion about products.

14. Changes

We may update these terms. Changes do not affect bonuses already delivered and will be announced on this page with their effective date.

Questions? Write to fasenueve@starmarkagencia.com.